Refund policy

E-commerce Return Policy

At Lineage & Leaf, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, we a return policy to make your shopping experience with us as smooth as possible. Please read the following guidelines carefully to understand our return process.

1. Eligibility for Returns:

  • Items must be unused, in their original condition, and with all tags attached.
  • Returns must be initiated within 5 days from the date of delivery.

2. Items Excluded from Returns:

  • Personalized or customized items.
  • Items marked as final sale.
  • Perishable goods.
  • Gift cards.

3. Return Process:

  • First, contact our customer service team at Info@LineageandLeaf.com or 312-445-0993.
  • Photographs are required in order to initiate returns for defective, damaged, or wrong products.

4. Return Shipping:

  • Customers are charged $5 for the return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method to ensure the safe return of your items.

5. Refund Process:

  • Once we receive your return and inspect the items, we will process your refund.
  • Refunds will be issued to the original payment method within 7 business days.

6. Exchanges:

  • Unfortunately, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team within 14 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.

8. Cancellations:

  • Cancellations are only accepted within 24 hours of placing your order. After this time, orders cannot be canceled as they may have already been processed and shipped.

9. Contact Information:

  • If you have any questions or concerns regarding your return, please contact our customer service team at Info@LineageandLeaf.com or 312-445-0993.

10. Policy Changes:

  • We reserve the right to update or modify this return policy at any time. Please review it periodically for changes.

Thank you for shopping with Lineage & Leaf. We appreciate your business and are committed to providing you with a positive shopping experience.