Shipping policy

Effective Date: November 2023

Thank you for shopping with Lineage & Leaf. We want to ensure that you have a clear understanding of our shipping process to provide you with the best possible shopping experience. Please review our Shipping Policy below:

1. Order Processing:

• Orders are typically processed within 5 business days (excluding weekends and holidays) after payment is confirmed. Please be aware that certain products in our inventory are fulfilled through third-party dropshipping partners and takes up to 30 days from order to fulfillment. Consequently, the processing times for orders involving these products may vary.

2. Shipping Methods:

• We offer several shipping options, including standard and expedited shipping. The available options and associated costs will be presented to you during the checkout process.

3. Shipping Destinations:

• We currently ship to addresses within the United States and Canada. If your location is not covered during the checkout process, please contact our customer service for assistance.

4. Shipping Times:

• Shipping times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process. Please note that these are estimates, and actual delivery times may vary.

5. Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

6. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination. The shipping cost will be displayed during the checkout process before you confirm your order.

7. Customs and Duties:

• For international shipments, customs duties and taxes may apply. These charges are the responsibility of the recipient. Please check with your country's customs office to determine any additional costs.

8. Delivery Issues:

• If there are any issues with the delivery of your order, please contact our customer service team at Info@LineageandLeaf.com or 312-445-0993. We will work to resolve the issue promptly.

9. Shipping Delays:

• While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or other unforeseen circumstances.

10. Address Accuracy:

• It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

11. Policy Changes:

• We reserve the right to update or modify this Shipping Policy at any time. Please review it periodically for changes.

If you have any questions or concerns regarding our Shipping Policy, please contact us at Info@LineageandLeaf.com or 312-445-0993. Thank you for choosing Lineage & Leaf. We appreciate your business!